The HRIS Systems Analyst maintains the Sage People environment including ongoing support and resolving complex system related queries. They monitor system performance, and address issues as well as develop system functionality, working with Group IT and HRIS Improvements Tech Lead for complex architectural and configuration changes. Also responsible for the management of People data for the Group, driving data integrity, taking care of data security, combining data science and implementing mechanisms to extract data from different HR and payroll systems globally.
Key accountabilities and decision ownership:
- Responsible for HRIS projects, including the establishment of project requirements, developing project timelines, identifying and mitigating risk, software configuration, tracking project milestones and providing regular feedback to stakeholders.
- Actively participate in analysis of business requirements in line with system capabilities to implement solutions.
- Analyse and plan Sage People release upgrades including supporting the test process for fix releases and upgrades.
- Execute configuration changes to the Sage People applications to defined requirements and provide guidance to users in defining those requirements, based on agreed service standards and operational procedures
- Develop and maintain strategic relationships with key outsource providers to ensure business benefits and business solutions are delivered and roadmaps are aligned to IT trends and capabilities
- Maintain the knowledge base of architecture policies, standards, technology roadmaps, reference architectures, systems inventory and preferred products to direct and guide all IT development and services and ensure accurate and timely execution of all assigned tasks to standard operating procedures and work instructions.
- Act as an escalation route from People Services for complex colleague People Services queries for system content and resolve or escalate accordingly. Train and share knowledge with other members of the HRIS and Service Management Teams.
- Able to translate business requirements into system specifications, by using knowledge, experience and the network of technical specialists across People Services and IT.
Must have:
- Considerable experience in HR, customer service or related field especially working with HRIS technology products including system support, maintenance and test practices
- Degree/Diploma qualified or equivalent, within a IT specialism
- Minimum of 1 year experience in the implementation of integrated HR software
- Minimum of 3 year experience in a software support or implementation role
- Experience with basic Microsoft Office functionality (e.g., Word, Excel, Outlook)
- Exposure to IT Project, Solution and Release management
- Exposure to Testing and Quality management
- Exposure to Sage People HCM Cloud solutions, business processes
- Experience working with various support teams from Group IT, Business, Sage People support and Vendor teams.
- Ability to consistently deliver high quality customer service in a professional manner; effective listening and good verbal and written communication skills
- Contributes to a positive team environment is helpful and supportive of other team members and understands team priorities
- Good planning and organisation skills to deliver operational requirements
- Ability to adapt quickly to understand the business nuances of a complex group
- Significant experience of complex technology project delivery in a fast moving change environment
- Strong knowledge of Technology Project Management and Governance approaches and frameworks
