ICT Technician

PURPOSE OF ROLE

To provide 1st Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems (Not limited)

KEY PERFORMANCE AREAS (All sites)

• Attend Servicedesk calls and close in SLA timeframe.
• Laptop/Desktop (Specification, Procure, Distribute, Support).
• Lesedi software application installation and basic support (Engineering software).
• Manage and maintain all Meeting rooms, video conferencing (not limited).
• Assist with maintenance of local network cabling.
• Assist with VoIP system support.
• Assist with All printers/Plotters toner maintenance.
• Assist with Cloud support to end-users (i.e. Office 365, Code Two)
• Setup and Maintenance of procedures, guides, and SOPs as required.
• Assist with Wi-Fi AP and controller companywide.
• NOC dashboard monitoring and call logging.
• Initiate and liaise with 3rd party vendors for hardware and software support.
• Assist with Offsite Datacenter support when required.
• Assist the ICT Manager with Site initiation and planning.
• At minimum -Monthly reporting and feedback
• Providing end-user training and induction.
• Assist with cellphone updates and phone setups. Etc
• Ensure ICT Training is kept current to ensure optimized support to business.
• Comply with IT support scheduled timeframe.

QUALIFICATION AND EXPERIENCE

• 1 year IT Diploma or relevant IT certification.
• CompTIA certified- A+, Network + (Advantage).
• 1 year working experience.

Experience:

• Entry Level Servicedesk/Helpdesk and Application Support.
• Entry Level VoIP, Printer, Network, Server Support.
• Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications).
• Adobe Acrobat.
• Multifunctional Printer support and vendor management.
• VoIP systems.
• Cloud services (Advantage).
• Office 365 Application support (Word, Excel, PowerPoint, Teams, OneDrive).
• Entry level Office Administration (MSTeams, SharePoint, OneDrive, Exchange).

COMPETENCIES

• Laptop/Desktop Support.
• Intermediate Printer Support.
• Intermediate Network Support.
• Intermediate Server Support.
• Intermediate VoIP Support.
• Intermediate ERP Support.
• Intermediate Application Support.
• Intermediate Mobility Support.

Should you not hear from us within 21 days of the closing of the advert, kindly regard your application to have been unsuccessful.