Job req: 141430
Closing date: 18 August 2025
Job Family
Information Technology
Career Stream
It Risk
Leadership Pipeline
Manage Self: Operational
Job Purpose
To support our Email and Web Security Team and alleviate current workload pressures, we are seeking an individual with:Proven expertise in ServiceNow, including a strong track record of successful application and the ability to engage credibly with stakeholders and contribute productively from day one
Job Responsibilities
- Assist with support of current network security and email and web security tasks
- Liaise with other teams to promote good security practices and explain security procedures
- Experience with Service Now
- Building relationships with I&O Teams
- Gain exposure and experience by job shadowing Information and Security analysts.
- Perform unit testing to ensure change was successfully implemented.
- Ensure back-ups are done; the relevant document status updated and documents stored.
- Review logs and reports under supervision. Retain and archive all logs and requests.
- Monitor Service Centre and e-mails for incidents related to Information Security.
- Gather the required incident information from the agreed information sources per the agreed timelines.
- Capture incident information/input into the specified toolsets.
- Ensure job related tasks and processes are in place.
- Follow up on exceptions; queries and incidents as instructed with the relevant internal and external stakeholders.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions to remain current.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders to achieve goals and objectives.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management; department and colleagues.
- Improve personal capability and to stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from management.
- Participate in Nedbank culture building initiatives (e.g.. Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve relevant processes and systems by identifying; recommending and implementing effective ways to operate and adding value to Nedbank.
- General knowledge of Information Security Principles
- Ensuring asset register is maintained
- Experience with Email Security Technologies
- Experience Service Now
- Experience Microsoft O365
- Knowledge of Service now
- Diploma
Minimum of 1 years experience in an IT operations team and service now experience.
Technical / Professional Knowledge
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Computer Security
- IT Risk and security principes
- Business Unit process , procedures and systems (e.g., managing files and records)
- IT Practices and Industry knowledge
- Adaptability
- Continuous Learning
- Collaborating
- Energy
- Managing Work
- Quality Orientation
