Hybrid
Permanent
Join a Technology company in a role that will have you work on both internal and external technology.
The IT Administrator will be responsible for maintaining the company's IT Infrastructure, while also providing Technical Support to End-users. The IT Administrator will play a critical role in ensuring that all the companies Technology Systems are running smoothly and that employees are provided with the Technical Support they need, both nationally and for their counterparts across the globe.
Duties
- Setup and configuration of end-user computers and creating of user accounts
- Manage, maintain, and update site copiers, and printing machines
- Install software, maintain and introduce training as needed
- Maintain and secure passwords, file system security and data integrity for Desktop environment
- Reporting to customers and staff on issues and resolutions
- Troubleshooting and diagnosing issues to get them resolved
- Ordering of computers and ensuring that backup hardware is available for spares
- Managing IT Service Desk System
- Documenting Policies and Procedures within the IT department
- Weekly and Monthly Reporting on IT Environment
- Completion of Daily & Weekly Checklists
- Monitoring the internet connection for Security risks
- Employing the latest Security Protocols
- Monitoring the Local Area Network (LAN) for threats or errors
- Provide 1st and 2nd line responses for users requiring assistance with Information Technology issues and problems
- Conduct Network troubleshooting to segregate and identify general Network problems
- WAN & LAN Support between branches and sites
- Support and maintain uptime of all Servers (Includes server & network maintenance- over a weekend)
- IT Asset Management
- Diploma or Degree in Information Technology
- Preferred Certifications:
- Microsoft Certified Systems Administrator (MCSA)
- CompTIA A+ & N+
- 4+ years experience in an IT Administration position
- Excellent verbal and written communication skills, coupled with good interpersonal skills
- Client centric attitude always
- Not negotiable: Drivers license and own car
- Ability to perform Server & Network Maintenance work after hours/ over a weekend, when required
- Veeam Backup & Replication
- Microsoft Office 365 (including SharePoint & MS Teams)
- All Windows Server Platforms
- Microsoft Windows 10, 11
- SQL Knowledge (huge bonus)
- Mimecast
- ESET Antivirus
- Active Directory
- Virtual Server (Microsoft Hyper-V)
- Network Experience
- Firewall Experience
- Access Control
- Helpdesk Systems (ManageEngine)
- Knowledge of all forms of connectivity e.g. Wireless, 3G, VPN, Fibre, etc.
- VOIP Experience
- Knowledge of IT Best Practices (including Change Control, Implementations)
