IT Analyst - Support

Job Title: SAP L2 Regional Functional Support Specialist (manufacturing)

New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you are willing to contribute and create value for tomorrows cleaner and smarter mobility, Faurecia is the place to be.

IT at Faurecia is a key player in our ongoing strategy into a Digital Transformation. IT also plays a major role in guaranteeing the service and support that ensures our business succeeds in our fast-moving world.

Each day, IT teams are tackling critical challenges to help build Faurecias competitive advantage throughout Digital Transformation. Examples include developing mobile apps, harnessing, and applying Big Data, engaging in predictive analysis, leveraging the cloud and contributing to Faurecias cultural shift to become a digitally advanced company. IT also plays a lead role in ensuring continuous optimization and cybersecurity of our company processes. In this context, our IT Division (Group Information Systems) is looking for his/her SAP Support specialist L2 (Manufacturing, Logistics and purchasing) to be based in Cape Town, South Africa.

Being part of the EMEA Regional SAP L2 organization, your role will be to ensure the functional support to SAP users in the region while providing consultancy and animation to the Business in the usage, deployment and enhancements of SAP functions.

Main Duties

The SAP L2 Regional Functional Support Team is the key interface between end users and the SAP Center of Excellence in terms of support, analysis problems and enhancements. Working in close relationship with Business Users to promote usage of SAP, retrofit and implement new functionalities.

SAP L2 Regional Functional Support Team is focused in retrofit, projects and special customer care while remain to ensure the global consistency of the SAP Support Chain across levels, starting from L1 and through L3 teams.

Main Missions

Lead and implement the SAP functionalities requested.

Ensure Retrofit activities in the region and delivers functional 2nd level support to end users.

Collects and describes local requirements from sites (in term of Request for Change RFC), elaborating functional specifications and getting them validated. Facilitates the establishment of priorities and the communication of decisions to the users community Promotes coherence and consistency of data by following KPIs.

Ensures Continuous Improvement and actively promotes better utilization of SAP. Actively participation on FAURus social network to provide support to the user and promote SAP functionalities.

Coordinates and performs specific training.

Qualifications And Experience

Solid knowledge in ERP Manufacturing & Logistic and purchasing domain.

3+ years overall experience in SAP, for the specific domain.

Good business knowledge in automotive industry.

Good communication and expression skills in an international environment. Good level of English (written and oral).

Project management skills.

Ability to prioritize and multitask. Flexibility and adaptability in work approach.

Team-oriented and collaborative mindset.

Strong analytical and problem-solving skills, with the ability to describe and conduct the problem.

Strongly focused on delivery results.

Willingness to travel (up to 25%)