Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.
We have a collaborative culture in which we dream big and solve complex challenges together in creative ways. We only accept champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve big things. In our agile and demanding environment, you will be required to collaborate across cultures and time zones, ask the right questions and take the smart risk.
We call ourselves Champions. Why Champions? We believe it's not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.
Purpose
As a Graduate Business Analyst: IT Operations, you will play a pivotal role in bridging the gap between business needs and technological solutions. This entry-level position is designed for recent graduates who are passionate about technology, data analysis, and business strategy. You will work closely with cross-functional teams to understand business processes, gather requirements, and contribute to the design and implementation of IT solutions.
We Do The Right Things
Responsibilities of the Role
What You'll Learn and Do:
- Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document detailed business requirements.
- Data Analysis: Utilize analytical skills to interpret complex data sets, identify trends, and provide insights that inform business decision-making.
- Process Mapping: Map out current and future state business processes to identify opportunities for improvement and optimization.
- Solution Design: Work with development teams to translate business requirements into functional specifications and participate in the design of IT solutions.
- Stakeholder Communication: Effectively communicate with both technical and non-technical stakeholders, ensuring a shared understanding of requirements and project goals.
- Testing and Quality Assurance: Collaborate with quality assurance teams to ensure that developed solutions meet the specified requirements and standards.
- Continuous Learning: Stay abreast of industry trends, emerging technologies, and best practices in business analysis and IT.
- Innovation: Be part of a forward-thinking team in a rapidly evolving SaaS industry.
- Professional Growth: Access to continuous learning opportunities and career development.
- Collaborative Culture: Work with a diverse group of talented professionals who value teamwork and creativity.
We Are On A Learning Journey
Requirements of the Role
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Eagerness to learn and adapt to new technologies and methodologies.
- Familiarity with business analysis tools and methodologies is a plus.
Behavioral competency requirements of a Highflyer:
- Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
- Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
- Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
- Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
- Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
- Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
- Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
- Action Orientated Mindset: Know-how to skillfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
- Embracing Change: Invites change and stays focused and resilient and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
- Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.
Perks of the Role
- Reimbursable communications allowance for internet and mobile phone bills
- Half-day off on your birthday
- Hybrid working with access to office hubs as required.
- Home office set-up with laptop, monitor and other related items.
- Coaching and Personal Branding sessions to provide young graduates with a strong foundation for personal and professional success.
- Feedback and coaching session with a life coach.
- Alumni Buddy for support through navigating the world of work.
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show up with their authentic selves at work.
