IT Coordinator

Key Functions and Accountabilities:

• Serve as a key backup for the Area ITC, managing workflows and daily tasks.
• Lead negotiations and manage procurement with suppliers.
• Oversee and maintain IT budget forecasting.
• Act as a liaison between user and director requests, and the regional business department.
• Support setup for agent offices and new office creation.
• Produce and manage quality environmental, business continuity, and sustainability reports.
• Provide first-line desktop support and manage Identity Access Management (IAM).
• Administer Salesforce and oversee case management system assignments.
• Handle e-forms, website updates, and asset management.
• Manage mobile phone services and oversee office management, including PA support.
• Monitor hardware performance and implement upgrades.
• Enhance office and equipment functionality to foster smarter, more efficient working environments.
• Develop basic web and script solutions.
• Troubleshoot and manage Ethernet networks (LAN and WAN), ensuring appropriate hardware and software configurations.
• Guide users on optimizing their desktop environment and resolve technical issues.
• Install and troubleshoot essential hardware components like memory, modems, and hard drives in both PCs and servers.
• Support a variety of peripherals, including printers, scanners, and other approved devices.
• Ensure clear, concise, and organized communication, both verbally and in writing, tailored to technical and non-technical audiences.
• Lead task prioritization, focusing on high-impact activities, and guide others in organizing their work efficiently.
• Make sound decisions in ambiguous situations, adjusting to new information as needed.
• Analyze issues systematically and identify solutions by gathering information from various sources.

Skills and Knowledge Required:

• A+ & N+, COMPTIAA+, CCNA certificate
• University Degree or Diploma in Information Technology
• 5 Years experience

Technical Competencies:

• Expertise in networking systems (LAN, WAN) and communication platforms (Jabber, Microsoft Teams, Zoom).
• Strong analytical abilities with a highly independent and proactive approach to problem-solving.
• Capable of conveying complex concepts in a clear and comprehensible manner.
• In-depth knowledge of user application systems and advanced proficiency in Microsoft programs.
• Collaborative team player with a flexible and cooperative mindset.
• Excellent communication skills, both verbal and written.
• Fluent in English.

Personality:

• Proactive and forward-thinking, consistently anticipating needs and challenges.
• Creative problem solver with the ability to generate innovative solutions.
• Resilient and composed under pressure, thriving in fast-paced environments.
• Highly responsible, demonstrating strong accountability and ownership of tasks.

Conceptional and entrepreneurial thinking and action:

• Strategic mindset with a focus on long-term vision and growth.
• Skilled at aligning projections with current processes and workflows, ensuring seamless integration and optimization.

Positive image to customers and colleagues:

• Professional appearance with smart casual attire in the office, and formal attire for client meetings.
• Upholds a positive and optimistic attitude in all interactions.
• Warm and approachable demeanour, fostering a welcoming environment for both clients and colleagues.