IT Helpdesk Technician

Are you passionate about technology and problem-solving? We are looking for an IT Helpdesk Technician to provide technical support and ensure smooth IT operations within our organization.

Responsibilities:

• Provide first-line technical support to employees via phone, email, and in person.
• Troubleshoot hardware, software, and network issues efficiently.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Assist with setting up user accounts, permissions, and passwords.
• Escalate complex issues to higher-level IT support when necessary.
• Maintain accurate records of issues and solutions in the ticketing system.
• Ensure security protocols and best practices are followed.

Requirements:

• Previous experience in an IT support or helpdesk role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with networking, Active Directory, and Office 365.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Qualifications (South Africa):

• Matric (Grade 12) Essential
• IT-related diploma or degree (e.g., Information Technology, Computer Science) Advantageous
• A+, N+ Certification Preferred
• Microsoft Certified: Modern Desktop Administrator Associate (MD-100, MD-101) Advantageous
• CCNA (Cisco Certified Network Associate) Beneficial for networking roles

Take the next step in your IT career and apply today!