- Assist with installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Help monitor and maintain computer systems and networks.
- Respond to basic service issues and requests under supervision.
- Provide support and guidance to company staff in the use of various technologies.
- Assist with setting up accounts for new users and managing login credentials.
- Help with inventory management of IT equipment and supplies.
- Participate in testing and evaluating new technology under guidance.
- High school diploma required; further education or certification in Computer Science, Information Technology, or related field is a plus.
- Basic understanding of computer systems, mobile devices, and other tech products.
- Willingness to learn and to pursue further training and certification.
- Basic troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Familiarity with internet security and data privacy principles is advantageous.
- Comfortable using a variety of operating systems and software applications.
- Ability to follow instructions and collaborate with team members.
- Prior experience in IT support or a similar role
- Hands-on experience with Windows and/or macOS environments preferred.
- In-office role with occasional need to visit other locations within the company.
- May involve lifting of moderately heavy items, such as computers and printers.
- Achieve steady improvement in response times to IT support tickets.
- Maintain positive feedback from staff interactions and support provided.
- Successfully complete internal training modules and pursue relevant certifications as directed by management.
