- Configure and install software and hardware components to ensure usability.
- Understanding of WANs, LANs, emails, telecoms, and internet connectivity.
- Diagnose and resolve technical issues for Windows.
- Administer Microsoft 365.
- Configure, manage, and troubleshoot JumpCloud, Active Directory, and network related concerns.
- Troubleshoot, Restore or replace faulty or damaged hardware.
- Ensure electrical safety standards are consistently met.
- Safeguard system privacy and security by upgrading anti-virus software and implementing system upgrades.
- Perform daily backup operations and manage IT security protocols.
- Provide exceptional tech support, acting as the first point of contact for error reporting.
- Communicate effectively with customers, answering technical queries clearly and professionally.
- Maintain accurate technical documentation and ensure alignment with company and group IT procedures.
- Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
- Test and deploy new hardware and software as needed.
- Monitor service level agreements with IT suppliers.
- Manage and maintain IP CCTV systems (advantageous).
- Provide after-hours support, including weekends and public holidays, as needed.
Matric certificate (essential).
- Related tertiary qualification (essential).
- A+ and N+ certifications (required).
- Microsoft Certification (preferred)
