IT Technician - Call Centre

Our client is seeking an experienced IT Technician with Call Centre experience to join the Port Elizabeth team,

• Provide a high level of technical support to our stores,
• Accept responsibility for resolution within the SLA of tickets assigned.
• Assistance with the configuration of computer equipment.
• Support of in-house software applications used by stores.
• Assist other team members if required.
• Liaise with other teams within the group when necessary.

Requirements

• Grade 12
• A+ / N+ Certification or equivalent,
• Proven experience in a call centre IT support role.
• Experience with FreshDesk will be an advantage
• Experience with supporting software applications would be beneficial.
• Knowledge and understanding of computers & peripherals are important.
• Experience working in a team of technical support agents.