- To engage with claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and providers.
- Ask correct questions and gain necessary information to process the claim or advise the client accordingly.
- If required, refer to independent Assessor.
- Log a request on the system.
- Coordinate with the Workshop, Owner, Assessor and other stakeholders.
- Evidence to be provided to prove savings on claim cost (i.e. application of procurement initiatives, spend direction, accurate adjudication, salvage)
- Finalize and close off the claim when all information is available.
- Administer and authorise claims on the system as per Company Policy and Procedures.
- Ensure adherence to scheduling & service delivery within the call centre
- Communicate with Internal and External clients and Repairing Agents
- Adherence to all company policies, call centre house rules, working hours etc.
- Ensure self-adherence to all regulatory & legislative & audit requirements
- Ensure self-adherence to quality of service delivery & communication
Applications Close Date 21 Jun 2023
Visa - Right To Work
Target Start Date 1/7/2023
Description
- To engage with claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and providers.
- Ask correct questions and gain necessary information to process the claim or advise the client accordingly.
- If required, refer to independent Assessor.
- Log a request on the system.
- Coordinate with the Workshop, Owner, Assessor and other stakeholders.
- Evidence to be provided to prove savings on claim cost (i.e. application of procurement initiatives, spend direction, accurate adjudication, salvage)
- Finalize and close off the claim when all information is available.
- Administer and authorise claims on the system as per Company Policy and Procedures.
- Ensure adherence to scheduling & service delivery within the call centre
- Communicate with Internal and External clients and Repairing Agents
- Adherence to all company policies, call centre house rules, working hours etc.
- Ensure self-adherence to all regulatory & legislative & audit requirements
- Ensure self-adherence to quality of service delivery & communication
Applications Close Date 21 Jun 2023
Visa - Right To Work
Target Start Date 1/7/2023
