System Setup & Planning
- Support the scoping, setup, and planning of new innovations, including Time and Task Management Systems and QR Space Applications.
- Collaborate with IT and innovation leads to coordinate installation and configuration.
- Lead the end-to-end project management of QR code deployment for Time and Task systems.
- Coordinate the labelling, placement, and testing of QR codes across Key Account sites.
- Design and deliver on-site and remote training sessions for operational teams.
- Develop user-friendly training materials and guides to support adoption.
- Provide hands-on support during rollout phases to build user confidence and ensure smooth transitions.
- Gather user feedback and collaborate on solutions to enhance system usability and value delivery.
- Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.
- Ensure consistent and correct system usage aligned with reporting and operational requirements.
- Validate that system outputs and reports meet business expectations.
- Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.
- Actively contribute to the Cleaning Operations Innovations Team/Framework.
- Proven experience in technology adoption and system implementation, ideally within cleaning or facilities management environments.
- Strong training, coaching, and troubleshooting capabilities at an operational level.
- Familiarity with the dynamics of cleaning services and supporting Contract Managers.
- Technologically adept, though not necessarily holding a formal tech qualification.
- Self-motivated and capable of working independently while collaborating with central teams and site leadership.
- Initiative & Accountability: Proactively drives projects and takes ownership of outcomes.
- Leadership & Influence: Inspires and empowers others, sets clear expectations, and leads by example.
- Communication & Persuasion: Effectively communicates, negotiates, and influences stakeholders.
- Collaboration & Empathy: Builds strong relationships, listens actively, and fosters team cohesion.
- Integrity: Acts with honesty and transparency in all innovation initiatives.
- Enterprising: Champions new technologies and contributes to organisational growth.
- Caring: Provides empathetic support and training to operational teams.
- Diligence: Ensures high-quality execution and continuous improvement of systems and processes.
- Matric
- Relevant tertiary qualification National Diploma in IT or Business Management and/or equivalent (NQF6).
- Required: Demonstrated experience in system implementation and technology adoption in operational environments.
- Preferred: Background in training and operational support within cleaning/FM sectors.
- Industry: Cleaning services or facilities management.
- Role Background: Technology implementation and operational support.
- Experience: 35 years in a similar role.
