Intern

The support agent may be required to provide systems training to some user groups on and ad-hoc basis. This may require some travel to locations within South Africa.

Responsibilities:

• Support users telephonically (Web Application Support)
• User contact and communication (telephonic and digital)
• Answering of the helpdesk telephone and tickets logged via our support system.
• Working with the development team to resolve reported issues.
• Creating proper documentation on resolutions.
• Create accurate bug reports upon investigation for the development team.
• Meeting support SLA.
• Experience in a support environment.
• Fluent in English
• Good Communicator
• Conflict resolution.
• Calm demeanor.

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