Intern: Registrations Consultant

Job Description

Looking for an internship that will provide you with an experience like no other?

We are seeking a motivated and dynamic Intern - Registrations Consultant to join our sales team at the Midrand Offices.

What will the programme look like?

The role requires handling customer interactions, providing guidance through the registration process for both accounting and payroll products. The intern will ensure that all customer details are accurately updated on the system.

Summary

Summary of the Role

• Resolving clients queries telephonically and via email/chat with the following criteria:
• All inbound incidents received through Netadmin/Evolution are to be completed by the close of business except in unavoidable situations
• 5% or less on Abandoned Calls during off-peak times and 10% during peak times
• Ensure that necessary troubleshooting has been done to achieve first call resolution on all calls
• Ensure professional customer service is provided on each call as per QA policies and procedures
• Administration
• All policies and procedures need to be adhered to within the Support department and that of Sage Pastel
• Attending required Training and Coaching sessions
• Ensure you attend all mandatory meetings

What will make me successful?

• Must have completed grade 12 / Matric
• Must have completed a Marketing / Business Administration / Business Management degree or diploma
• Microsoft Office functionality (e.g. Word, Excel, Outlook)
• A positive attitude and a passion for exceeding customer expectations.
• Excellent communication skills (both verbal & written)
• Strong customer focus and high-level customer service ethics
• Be bold and have a positive approach
• Be able to simplify process and communicate it effectively
• Strong customer service ethic and high attention to detail
• The ability to work within a team as a team player
• Cooperation and willingness
• Deadline driven and Ability to work under lot of pressure
• Conscientious, able to work with minimal supervision
• Ability to think outside the box.
• Teachable and hungry for knowledge

Office Location

Midrand Office - This is a hybrid role, three days per week at the office

What can I expect from the process?

• Apply online with CV
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if youre aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
• If you match the profile, you'll be sent a video interview to record.
• If your video interview is successful, youll be invited to an Assessment Centre
• Successful candidates will join our Intern Programme on 1st October 2025 for 12 months

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com .