Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better.
We're looking for a International Contact Centre Trainers for our growing campaigns. Facilitate product soft skills and systems training in a fast-paced contact centre environment. Play a part in achieving both the company and our clients business and strategic objectives.
The detail:
Training preparation and facilitation
- Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.
- Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry. Constantly seek ways to improve the training experience and share your ideas with your colleagues.
- Provide additional support to the new agents during the first full month throughout our training phases and into full production.
- Identify development gaps.
- Identify development gaps of trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
- Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.
- Conducts and submits Skills gap analysis reports for existing staff as required. Submit daily reports.
- Prepare candidates for tests and assessments.
- You have completed matric
- Able to assess learning outcomes
- Have coaching experience (coaching qualification is preferred)
- Qualified or interested in becoming an accredited assessor
- Minimum of 2 years previous experience in product, systems and/or soft skills training
- Training experience relevant to a contact centre and/or other high volume environment
- Able to work shifts/flexible hours.
