Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Corporate And Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees. Discovery Employee Benefits - Group Risk Inspire employees to lead healthier lives and unlock financial value from our dynamic Group Risk protection benefits and wellness programmes.
About The Discovery Internship Programme
An internship is a programme which provides on the job training for unemployed graduates who need to gain work experience. The Discovery Internship Programme was launched in 2006 and we have successfully developed and changed the lives of over 480 graduates, with an average permanent placement of 71% post an internship. You will be awarded an opportunity to join the smartest team in the industry and be prepared to enter any fast-paced work environment after your 12 months with Discovery.
Key Purpose of the role
The programme is designed to provide practical exposure and support to the Group Life Operations team by assisting with key administrative functions across multiple areas, including underwriting, GEP, lump sum claims, billing, disability management, and back-office administration. Interns will gain hands-on experience in operational processes, contributing to efficiency and accuracy while developing foundational knowledge of group life insurance practices.
Responsibilities
Areas of responsibility may include but not limited to The successful applicant will be responsible for but not limited to the following job functions:
- Prepare Broker Reports: Compile accurate reports using internal systems (SFE and Compass).
- Index Documentation: Ensure work items are correctly indexed on the appropriate system.
- Medical Requirements Coordination: Send requests for medical requirements to brokers or Service Consultants for members exceeding the free cover limit.
- Member Onboarding: Load member details onto the system and coordinate with the Smart Service team for nurse-completed medical documentation.
- Billing Management: Manage a billing portfolio of 3040 Debit Order schemes or 2535 EFT schemes (Standard Schemes).
- Work Pool Management: Monitor and manage work items in line with agreed Service Level Agreements (SLAs).
- Claims Assessment: Assist in assessing new notification claims under close supervision of the Team Leader/Operational Specialist.
- Claims Communication: Support the issuance of reminder communications for pending Global Education Protector (GEP) claims.
- Reporting: Assist in compiling reports related to Global Education Protector (GEP) claims.
Ensures accountability
Values differences
Resourcefulness
Action oriented
Directs work
Drives results
Manages ambiguity
Drives engagement
Demonstrates self-awareness
Attracts top talent
Financial acumen
Self-development
Business insight
Global perspective
Situational adaptability
Collaborates
Cultivates innovation
Balances stakeholders
Communicates effectively
Interpersonal savvy
Strategic mindset
Manages complexity
Builds networks
Builds effective teams
Manages conflict
Nimble learning
Tech savvy
Courage
Organizational savvy
Instils trust
Customer focus
Persuades
Drives vision and purpose
Decision quality
Plans and aligns
Optimizes work processes
Develops talent
Being resilient
Education and Experience
- Matric / Grade 12 is essential.
- BCom Degree or Honours
- No previous internship and or graduate programme in any industry or government institution
- No work experience (Essential)
- Between the ages of 18 30 (Essential)
- You must be a South African Citizen by Birth or by naturalization before the 27th April 1994.
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
