Job Location : Gauteng, JohannesburgDeadline : March 21, 2025Quick Recommended Links
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- Customer Experience Strategy: Design and implement CX strategies that enhance customer satisfaction and business outcomes.
- User & Customer Research: Conduct qualitative and quantitative research to understand customer behaviors, motivations, and pain points.
- Journey Mapping & Service Design: Develop end-to-end customer journey maps to identify friction points and opportunities for innovation.
- Experience Prototyping: Create, test, and refine prototypes to validate design concepts and improve usability.
- Data-Driven Design Decisions: Leverage customer insights, behavioral analytics, and usability testing to refine customer experiences.
- Cross-Functional Collaboration: Partner with UX/UI Designers, Product Owners, Researchers, and Developers to design and implement customer-centric solutions.
- Advocacy for Human-Centered Design: Champion customer-first thinking within the business, ensuring consistency across all customer touchpoints.
- Measurement & Continuous Improvement: Define and track key CX metrics to assess the impact of design changes and iterate accordingly.
- Experience: Minimum of 4 years as a CX Designer, Service Designer, or related role in a design-driven environment.
- Expertise: Strong background in user research, journey mapping, design thinking, and digital experience design.
- Industry Knowledge: Experience in financial services or consulting is a plus.
- Technical Skills: Proficiency in CX and design tools such as Figma, Miro, or equivalent.
- Mindset: A strategic thinker with a customer-first approach, creative problem-solving skills, and a strong collaborative attitude.
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