Duties & responsibilities
- First-line technical support for Microsoft WIndows, Apple OSX, Microsoft Office, email, browsers, and all back-office software used in the course of business
- After-hours support via phone and teamviewer for people working remotely
- Routine maintenance of all hardware
- Setting up workstations, installing hardware and software
- User, access and permissions management (MS Active Directory and Google Apps)
- Web hosting, DNS and domain management
- Maintain IT inventory, source quotes and place orders for new hardware
- Maintain IT consumables, source quotes and place orders for consumables
- Liaison with all 3rd-party ITC service providers
- Provide basic training to staff for software used in the business
- Ordering, collecting and setting up sim cards and modems with airtime and data
- Daily backups
- Send out alerts when any systems go down
- Identify and create new alerts that need to be sent when systems go down
- Identify and propose new systems or hardware needed for the office
- Propose cost saving strategies in the business, moving to the cloud and reducing IT risk
- Creating weekly and monthly reports based on data from firewall, PBX, email systems etc.
Experience
Minimum one year relevant work experience
Essential qualifications, skills & attributes:
· Grade 12 certificate
· A relevant IT qualification (MCSE, A+, N+, Google certification, etc)
· Good communicator - written and verbal
· Ability to learn new software and systems quickly
· Team player
· Attention to detail
· Intermediate knowledge of MS Windows, OSX, MS Office, Active Directory, Google Apps
· Basic knowledge of file servers, MS Exchange, firewalls, mail, DNS, web hosting servers
Additional qualifications, skills & attributes:
- Web development, programming, WordPress experience
- SQL / MySQL or other database experience
- Customer service experience
