Call CentreJob search results in: IT, computing jobs in Cape Town

ency. Use data to drive continuous improvement, resourcing decisions, and strategy. Debt Book & Call Centre Management Own operational oversight of the BNPL debt book, ensuring sustainable perform

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

dvisor role at Concentrix is a great match if you: Have a minimum of 18 months of International BPO Call Centre experience (Essential)Must be Credit clear Passed Grade 12Experience in travel, e - comm

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

on Proactively identify customer needs to drive satisfaction and improve retention Conduct outbound calls as required: health checks, surveys, abandoned call follow - ups, and introducing new products

on Proactively identify customer needs to drive satisfaction and improve retention Conduct outbound calls as required: health checks, surveys, abandoned call follow - ups, and introducing new products

tion.User Rights Management via group membership changes in Active Directory and EntraCorporate and Call Centre applications support, troubleshooting and issue escalationKnowledge and experience on Wi

g)Product knowledge and system navigationCustomer engagement and complianceMonitor live or recorded calls to evaluate agent performance against KPIs and quality benchmarksIdentify performance gaps and

upport Advisor role at Concentrix is a great match if you have:2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experienceAbility to type 25

ends for life.This Sales/Customer Service Advisor role at Concentrix is a great match if you:1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Coll

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

ife.This Sales Advisor role at Concentrix is a great match if you: Must have 6 months international call centre Sales experience OR 6 months local call center sales experience coupled with 6 months in

s engineer, cloud architect or in a similar role Practical knowledge of 5G network architecture and call - flows and experience in troubleshooting 5G networksAmazon is an equal opportunities employer,

uctive.Key ResponsibilitiesDeliver service and support to end - users using and operating automated call distribution phone software, via remote connection or over the Internet.Attend to Case Manageme

neer that will enable them to take on more complex tasks in the future. This position includes on - call duties which is on rotation with the rest of the team. Our team values work - life balance.As a

d continuous improvement of the quality management system.Monitor, evaluate and provide guidance on calls for exceptional customer services and effective resolutionConducting quality analysis, identif

ance in the Learning field. You will be part of the leadership team in region and the SME for L&D locally in South Africa.This role is ideal for a self - motivated, energetic and enthusiastic Learning

Position SummaryIndustry: IT & InternetJob category: Call Centre and TelesalesLocation: Cape TownContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTRACKER Western Cape require

change therefore be prepared to work unfavorable shift patterns as per operational requirements.Our Call Centre is operational 365 days per year (including Christmas and New Year).You will be expected

Voyc is an award - winning conversation intelligence and compliance monitoring software specifically developed for financial services firms. Voyc helps firms be compliant and improve customer service

ftware.Key ResponsibilitiesDeliver service and support to end - users using and operating automated call distribution phone software, via remote connection or over the Internet.Attend to technical - r

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

Radio elements 3G/ LTE /4G and RAN - Passive Environmental alarms.Attending to emails and telephone calls, reporting of faults and assign tasks to operational teams performing first line maintenance/r

ment of the following performance metrics are non - negotiable tbe successful in this role:TelephonyCall Answer Management: compliance with an average of 95% tbe answeredCall Answer Management: 80% of

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

neer that will enable them to take on more complex tasks in the future. This position includes on - call duties which is on rotation with the rest of the team. Our team values work - life balance.As a

Support Advisor role at Concentrix is a great match if you:Have a minimum of 6 months international Call Centre experience (essential)Passed Grade 12Ability to work shifts aligned to UK business hours

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

es Advisor role at Concentrix is a great match if you:Have a minimum of 12 months International BPO Call Centre experiencePassed Grade 12Ability to work shifts aligned to US business hoursProficient i

e that quality and compliance standards are maintained.Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements.Ensuring that the quality

lio, keeping tracking of query types and frequency thereof Manage escalations from Merchant Service Call Centre, Operations, Sales and the likeRetention and Growth Strategy Monitor Merchant Health and

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

upport Advisor role at Concentrix is a great match if you:Have a minimum of 12 months International Call Centre experience (essential)Have worked in a Health and Safety or facilities environmentPassed

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

Concentrix is a great match if you:Have a minimum of 1 year customer service experience / 6 months call centre (essential)Passed Grade 12Ability to work shifts aligned to UK business hoursProficient

e - sun model, you may be required to work a staggered week; either Sun - Thu or Tue - Sat (no on - call outside the shift hours)Basic Qualifications1+ years of software development, or 1+ years of te

Job TitleCustomer AdvisorJob DescriptionExperience: Grade 12 (Matric)6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experienceSales experienceTechnical troubleshooting

upport Advisor role at Concentrix is a great match if you:Have a minimum of 12 months international Call Centre experience (essential)Have worked in a Health and Safety or facilities environmentPassed

omers.Professional Know - how Academic: Grade 12 (Matric) Experience 6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experience Sales experience Technical troubleshooti

y and legal requirements.Job TitleCustomer Service / Sales AdvisorJob DescriptionRole ObjectiveAs a call centre telesales advisor for Tesco Mobile, youll be helping new and existing customers, listeni

perational support functions are efficiently integrated into the overall customer services strategy.Call Centre Leadership & Performance Management: To ensure that the Operational Support environment

ademicGrade 12 (Matric)ExperiencePrevious Customer Service Experience6 - 12 Months Customer Service Call CentreWorking RelationshipsInternalOperations/functional lineExternalCustomerPrimary Responsibi

ving code contributed by engineers outside of our team. You will be required to participate in on - call rotations to resolve ongoing incidents and these will occasionally occur outside of office hour

Job TitleCustomer AdvisorJob DescriptionExperience: Grade 12 (Matric)6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experienceSales experienceTechnical troubleshooting

ing impact in how we develop and deliver software at such a large scale.This position involves on - call responsibilities. This is typically once every 6 weeks. We dont like to be paged unnecessarily

s essential for shortlisting.If you pride yourself on efficiency and productivity then this is your calling. Put those people skills to the test and grow your career by applying today!What You Will Do

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

to door transport for evening shifts after 7pmA progressive career path to help you develop in your Call center career.Comprehensive product training in a fun collaborative environmentExcellent accred

al Know - howAcademic:Grade 12 (Matric)Experience:12 months international BPO or 24 months domestic Call Center experience.Previous Customer service experiencePrimary ResponsibilitiesProviding excelle

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern

ONLY FROM 1 JULY 2024 - 30 APRIL 2026Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

ONLY FROM 1 JULY 2024 - 30 APRIL 2025Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,