Job Description:
We are looking for an IT Support whose primary role will be overseeing all our remote support for our International Clients. This involves ensuring there is adequate support the being provided at all times, maintaining a high standard of service and making improvements when necessary. You will be working with other technical departments, resolving issues, assisting on projects, etc.
The applicant should be a responsible individual with a strong work ethic and excellent interpersonal skills. Flexibility, adaptability and out of the box thinking will be beneficial.
Due to Global Media Services being a 24\7 operation, shift work may be required (includes weekends). Shifts are subject to change, in accordance to the businesses support requirements. There will also be a standby requirement.
Responsibilities include the following:
- Oversees support operations, ensuring efficiency and effectiveness.
- Research and implement improvements when required.
- Take the technical lead when required.
- Present technical solutions or improvements to your superiors.
- Provide telephonic\remote support to our international clients.
- Monitor our various systems\networks and respond proactively to any issues.
- Respond to support requests and ensure they are completed in a timely fashion.
- Generating and maintaining support documentation.
Required experience and skills (minimum 4 years):
- Experience in working with SQL servers and support
- Troubleshooting\Administering Microsoft Windows Server and Desktop Operating Systems.
- Troubleshooting\Administering a global network infrastructure. This includes knowledge in routing, VPN’s, Wi-Fi, WAN’s, Firewalls, etc.
- Linux and Mikrotik experience will be beneficial.
- Excellent customer relations ability.
The applicant should:
- Have excellent customer relations and communication skills.
- Have the ability to present technical solutions or improvements to your superiors in a concise manner and answer any questions that ensue in the same concise manner.
- Have good written and verbal ability.
- Have the ability to work well within a team, as well as be self-motivated and able to work independently.
- Have the ability to think systematically and remain professional when under pressure.
- Have a pleasant phone manner.
- Have a good ability to research.
- Be eager to learn and constantly look for opportunities for self-improvement.
- Be open minded and constantly look for ways to improve on existing technology and operations
Salary: Depending on experience
