Were looking for a new Team Lead to add value to our technology team!
You would be leading the support of the Supply Chain & Logistics team. This team supports all operational systems across our supply chain and in our state of the Art DC!
Responsibilities for Candidate
- sEnsure the timeous and effective response of issues raise
- dResolve escalated or complex queries that exceed the knowledge base of the tea
- mReporting on logged call statistic
- sDrive team to troubleshoot root cause analysis and escalate where necessar
- yEstablish and maintain positive relationships with all stakeholders, including business users and suppliers/vendor
- sTraining team members and user
Qualifications for Candidat
- esDiploma/ Degree in
- IT5 years experience supporting relevant department applications OR 5 years experience working in a relevant business environment. Specific knowledge Supply Chain & Logistics is requir
- ed2-3 Years in a team lead or management role within an IT support environme
- ntInnovating solutions and growing team efficiencies & skil
- lsResolution of in-depth problems to ensure stability in these environmen
- tsWillingness to work flexi hours as well as overti
Required Skills and Attribut
- es:Knowledge of data processing and structures, software applications, logging and monitoring, reporting and the ability to do escalated suppo
- rt.SQL Bof
- finA broad business knowledge and understanding of the supply ch
- ainGood communication skills and the ability to interact with different levels in the organisat
- ionExtraordinary customer serv
- iceAnalytical, problem-solving and solution dri
- venAbility to lead and manage a t
- eamAbility to drive continuous improvement and consistent delivery of quality serv
- iceAbility to think quickly and make appropriate decisions under press
- ureAbility to prioritise and manage time effectiv
- elyAttention to det
- ailExcellent documentation ski
