We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly.
Responsibilities And Duties
- Installation, maintenance and support of all hardware and software
- Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
- Install and maintain all desktop hardware.
- Install and maintain desktop software.
- Install and maintain all computer peripherals.
- Liaise with external providers for hardware support.
- Computer fault diagnosis
- Identify common problem areas experienced to recommend corrective action.
- Decide whether to send the computer to the manufacturer for repair.
- Report shortfall in parts inventory to line manager.
- Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
- Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative Systems.
- Computer Lab/Office demonstrations
- Provide user support for the initial training on equipment and software.
- Assist users in the use of computer software if requested.
- ICT liaison
- Document instances of hardware failure, repair, installation, and removal
- Forward faulty computers to the workshop
- Communicate project statuses to the helpdesk.
- Coordinate and liaise with the rest of the ICT Team
- User Education: network security/vulnerabilities
- Help users scan media such as flash drives and diskettes for any malicious ware.
- Help users with e-mails that they suspect might contain malicious content and provide the Network.
- Making sure end-point security system is up to date.
- Develop how-to documentation and videos to support the SPU community.
- Self-Development
- Research technology trends and latest applicable technologies.
- Ensure up-to-date skills development plans.
- Develop, recommend, and implement solutions.
- Project participation
- Participate in ICT projects to ensure that successfully execution of the same.
- Assist with project scoping and resource allocations.
- Monitoring, evaluation, and reporting
- Relevant operational reports as and when required.
- Research and implement best practices.
- Communicate and consult with relevant stakeholders.
- Relevant certifications or qualifications in Information Communication Technology
- Willingness to work outside of normal working hours.
- 2 to 3 years related experience.
- Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment.
- Computer skills (MS Office suite)
- Experience with major hardware vendors, e.g., HP, DELL, etc.
- Good communications skills
- Good interpersonal skills
- Ability to work within a team
