Introduction
A software accounting firm in Centurion is looking for a Support Consultant to join their team. The successful candidate would be a well-rounded individual who enjoys being part of a team but can work independently, can troubleshoot and present solutions, is open to being mentored, is conscientious in their work but has a positive outlook and a friendly nature. Successful candidates will be able to prioritise tasks yet be flexible to shift attention and meet customer and team needs with a helping attitude.
Education And Requirements
Minimum education (essential):
- National Senior Certificate with Accounting and Computer Studies as subjects
- Tertiary Certificate in Business or Accounting
- BCom degree with Accounting as a major
- 1 year of work experience in any customer-facing role in an accounting or accounting software environment.
- Accounting background
- Accounting software installation and support
Skills and knowledge (essential):
- MS Excel Intermediate level of proficiency
- Sage 50 and 200
- SQL
- Sage 200
- MS Access
- Proficiency in English and Afrikaans
- Own transport and valid drivers license
- Telephonic support on software functionality
- Telephonic and onsite support on software difficulties
- Installation and setup of accounting software
- Preparation and structuring of master information
- Assistance with data imports and exports
- Assistance with data reconciliations
- Assistance with data backups and restructuring
- Build reporting templates
- Contact software providers on unsolved queries and user-specific requests.
- Attend software supplier update- and information sessions.
- Report on support and solutions provided.
- Stay updated on relevant software programmes.
- Educate users on software functionality.
Market-related
