Switchboard Operator

ROLE PURPOSE

To perform Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers.

MAIN OUTPUTS

Ensures high level switchboard operation service.
Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
Updates information promptly on the directory system and continuously update the database.
Responds to calls that return to the board unanswered and assists callers with alternative extensions.
Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
Handles client complaints and queries and provides prompt feedback.
Keeps an open channel of communication with fellow staff and builds team spirit.
Manage & co-ordinate all conference facilities, boardroom bookings as and when required
Ensures high level switchboard operation service.
Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.

QUALIFICATIONS AND SKILLSThe Applicant Must Meet The Following Requirements

Matric (Grade 12/Senior Certificate)
Certificate in Receptionist/Administration/Secretarial
Valid SA Drivers License
2 -years relevant experience in customer service within a corporate environment & office administration/secretarial
Administration/Reception/Switchboard training ideally in a customer orientated environment
MS Word, MS Excel & MS Outlook

FUNDAMENTAL COMPETENCIES