Key Account Specialist
Job Description
Detailed Job Description
- Taking ownership of client accounts from an operational point of view Cradle to grave
- Setting up and compiling of SLAs / Scopes of work
- Visiting clients - daily, weekly, and monthly
- Building strong operational relationships with clients
- Setting up, running with, and completing specialized client projects
- Identifying processes to better client service
- Sending feedback regarding client status, concerns, and improvement to management
- Conveying and actioning client requirements to relevant departments
- Liaison between different internal departments
- Daily/weekly/monthly feedback to Bureau Management on reporting / non reporting units
- Working closely with the Planning department regarding fitments
- Escalating and sorting out support/software related issues on clients systems
- Ensure client satisfaction with Netstar services
- Escalate problems for speedy resolutions
- Produce reports to meet client requirements, also including Hijack and Incident reports
- Analyse data accuracy prior to distributing reports
- Managing Tagging System
- Provide onsite System training if needed
- Identifying faulty units, getting contact details, and emailing Bureau/PSD to arrange attendance
- Ensuring client Operational Unit Update levels are maintained at 98%
- Presenting FIS packages to prospective new clients
- CCMA / Court representation as expert witness
Matric
5 years of customer service experience
3 years of experience with Netstar
A qualification in Project Management (advantageous)
Exceptional written communication skills
Outstanding client interaction skills
Dynamic personality
Fantastic problem-solving skills
Education
National Certificate Level 4 (N4) / Grade 12
Languages
