Ensure effective completion of all administration duties pertaining the area.
Minimum Qualifications And Experience
- Grade 12 or equivalent
- Excellent verbal and written communication
- Minimum of 2 years admin background
- Computer literate MS Office
- Experience with Listener advantageous
- Incumbent has to collect quotes for allocated area.
- Check that quotes are on Listener.
- Assign quotes to a technician.
- Prioritize calls to optimize travelling time for technicians.
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
- Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
- Assist sales in booking technicians
- Voiding of Aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and insurance reports
- Scheduling installations for CPT sales
- Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
- Follow up on Top 20, Low Bat and Overactive list
- Resolve all queries related to scheduling immediately and escalate complications.
- Assist technicians, loading of radios and putting on test
- EHS Assistance
- Technical assistance to clients
- Follow up on all jobs with forward for scheduling the same day.
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Order, Issue and Control Stock / Stock Warehouse responsibilities assist with stock take
- Assist in Technical invoicing
- Distribution of service and installation stock to Technicians.
- Coordinate meetings as required
- Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department
- Maintain the Managers diary
- Maintain the Managers filing system
- Coordinate and book all operational travel & accommodation
- Compiling of reports: Weekly & Monthly
- Screen all documentation / correspondence for the Manager (except personal), prioritize it and obtain required information.
- Answer and screen all calls to the Manager
