Agent: Client Care

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what this job is about and complete a short assessment, please cli ck here !
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To provide administrative service and support to Capitec Banks clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
• To provide support to all clients making use of Capitec Banks Internet Banking and Mobile Banking services.

Experience

Minimum:

• 1 - 2 years inbound contact centre
• Customer service experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• n/a

Knowledge

Minimum

• Call centre processes and procedures
• Customer care and service protocol

Skills

• Communications Skills
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.