Key Performance Outputs
The successful candidate, reporting to the Supervisor Passenger Services will be responsible for the following:
- Proactively identifying, resolving and escalating customers needs as and when required.
- Announcing flight information
- Provide support to relevant stakeholder to ensure achievement of objectives.
- Participate in customer care projects and initiatives as and when required.
- Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.
- Capture information for trending purposes.
- Identify and escalate any system related errors.
- Escalate repeated Operational non-compliance.
The following skills & experience is required or equivalent of such is required:
- The successful candidate must have a valid Matric (Grade 12) qualification or equivalent and experience, based on the job requirements, within the position.
- Proficiency and knowledge of Microsoft Office packages.
- A minimum of 1 year airport operation related experience would serve as an advantage.
- Conflict Management
- Communication
- Action Orientated
- Interpersonal Relations
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits. Appointed candidates will undergo Security Vetting within 3 months of appointment.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.







