Passenger Information Agent_Cape Town

Job Description

Key Performance Outputs

The successful candidate, reporting to the Supervisor Passenger Services will be responsible for the following:

• Proactively identifying, resolving and escalating customers needs as and when required.
• Announcing flight information
• Provide support to relevant stakeholder to ensure achievement of objectives.
• Participate in customer care projects and initiatives as and when required.
• Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.
• Capture information for trending purposes.
• Identify and escalate any system related errors.
• Escalate repeated Operational non-compliance.

Technical Skills And Experience

The following skills & experience is required or equivalent of such is required:

• The successful candidate must have a valid Matric (Grade 12) qualification or equivalent and experience, based on the job requirements, within the position.
• Proficiency and knowledge of Microsoft Office packages.
• A minimum of 1 year airport operation related experience would serve as an advantage.

Competencies

• Conflict Management
• Communication
• Action Orientated
• Interpersonal Relations

This position will be filled in line with ACSAs values and Employment Equity Policy and plan. Preference will be given to members of designated groups that are under-represented.

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits. Appointed candidates will undergo Security Vetting within 3 months of appointment.

Should you not hear from us within 30 days of your application, consider your application unsuccessful.