Booking Agent

How to Apply
www.nextcareers.co.za

Closing Date: 2025-04-30

About the role 

Youll be our customers first port of call when they need an appointment for servicing, MOTs or repairs in our network of garages. Our contact centre is primarily inbound, and youll offer various add-ons which help our customers keep their cars operating as they should. We occasionally call customers just as a reminder that they are due a service or MOT, and to offer a booking. We dont believe in a hard sell, and customers are usually thankful for the reminder. 

Day-to-day duties 

Handling customer bookings by phone, WhatsApp and web 
Offering customers convenient options while their car is with us, like courtesy cars or a collection service 
Monitoring branch diaries to check for alternative booking solutions if a customers usual branch is busy 
Upselling routine maintenance like timing belts or coolant changes as per manufacturer guidelines 
Accurately recording customer information and updates and maintaining records of conversations and actions 

Essential skills 

Youll be able to look after our customers at the same time as you look after our business 
A passion to learn our systems and processes, although we make them as straightforward as possible 
Confidence in handling challenging situations some of the customers you speak to may not have had the best experience before speaking to you, and we need you to leave a positive lasting impression 

We dont mind if youve had no previous customer service or contact centre experience weve got a fantastic training team and support network. But if you do already have experience, youll be set to hit some seriously impressive bonus and commission payments each month. 

Our Culture 

We are committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do diverse in our make-up, united in our goals.