Intelligence Automation Business Analyst

Intelligence Automation - Business Analyst IT - Analyst, Data Management

Pretoria/Centurion - Gauteng

ENVIRONMENT:

A boutique company in the fields of Intelligent Automation (IA), Digitization, Virtual agents, and Low code solutions, is seeking Intelligence Automation - Business Analysts who will be working with the Robotics Process Automation (RPA) technology team and key stakeholders to identify, assess and create automated solutions for the business. The role is a key link between the technical team. The role will analyze and document complex business processes (AS-IS and TO-BE) for targeted processes. The Business Analyst works with cross-functional teams and business units to understand, challenge, and provide thought leadership on a strategy to achieve the company's goals through business and technology transformation. You must have a bachelor's degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields.

DUTIES:

• Partner with the Business Process Owner (s) and Process execution team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements.
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams.
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects.
• Work with Businesses to perform value analysis (ROI) for the processes.
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements.
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes.
• Identify and document best practices for ongoing RPA adoption.
• Facilitate sessions with stakeholders to drive out requirements.
• Consider change management implications for the implementation of new RPA processes.
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution, and execution of medium and large projects.
• Document and diagram the existing environment and dataflows.
• Gather non-functional requirements such as security, capacity performance and availability.
• Act as a liaison between business and technical resources.
• Recommend 'to-be' process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements.
• Conduct Process diagnostics & opportunity identification.
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA).
• Help design, document, and maintain system processes.
• Creating Business Case and ROI which can be submitted for review and approvals.

REQUIREMENTS:

• Bachelor's Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields.
• Strong effective working relationships with team members, stakeholders, and management
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation, and continuous improvement.
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence.
• Understand the needs of and support a company with global operations.
• Ability to translate requirements into processes and controls.
• Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures.
• Experience of working on major projects.
• Experience/knowledge of a range of technology platforms and solutions.
• Work with individuals to understand and build detailed process maps and business requirements documents.
• Ability to rapidly grasp processes and identify potential RPA solutions.
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents.
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions.
• Experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams.
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Desirable Knowledge and Skills:

• Experience in analysing data to draw business-relevant conclusions.
• Experience writing simple SQL queries for data analysis.
• Experience in User Acceptance Testing bringing business users into the test phase.

ATTRIBUTES:

• Flexible and dynamic personality.
• Excellent spoken and written communication.
• Assertive and confident in raising action points with senior individuals.
• A team player that is willing to learn and adapt in a high pace delivery environment.

Demonstrate strong collaboration across all levels of the organization.

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