Reference Number TSE240815-5
Job Title Call Centre Agent - Outbound
Business Unit / Division Tsebo Group
Job Type Classification Permanent
Location - Town / City Johannesburg
Location - Province Gauteng
Location - Country South Africa
About Us
We are in search for an experienced Call Centre Agent - Outbound to join the Group Sales and Marketing team.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people the heart of Tsebo is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
As the Call Centre Agent you will be responsible for the following:
- Make cold calls and generate leads
- Capture clients details and share with the assigned Sales team
- Meet daily, weekly and monthly targets as key performance indicators in the Call Centre
- Logging client requests
- Handle and resolve queries raised timeously
- Researching prospects to identify what division to set up an appointment for
- Provide feedback to our Business Development Managers and Sales Directors
- Motivate and share insights into prospects and assist with securing appointments
- Maintain relations with stakeholders and communicate feedback to C-Suite leaders both internally and externally
- Gather robust market data research on potential clients
- MS Office Suite
- Knowledge of equipment, materials and suppliers used in facilities management.
- Excellent customer rapport
- Superior communication skills
- Interpersonal skills
- Strong telephone and email etiquette
- Ability to deal with irate customers
- Good time Management
- Resilient and target driven
- Have strong objection handling skills
- Preferably an understanding of Services environment but not a requirement
- Proficiency in English; knowledge of additional languages is a plus
- Minimum Grade 12 (Appropriate Tertiary qualification would be an added advantage).
- 1-2 years of call centre outbound experience.
- An understanding of a service environment, such as one that includes cleaning, catering, facilities management, and security, would be an added advantage.
