Help To Claim Adviser

The purpose of the role of Help to Claim Adviser is to deliver a service called Help to Claim which offers support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

The team also support clients to maintain access to Universal Credit in the first assessment period to minimise the risk of debt and other issues arising through loss of access to their benefits.

We are looking for a trained adviser with the ability to interview clients using sensitive listening and questioning skills to get to the root of the reasons why they may be considering a claim for Universal Credit (UC). Advisers then support and empower clients to make a claim for UC where appropriate, maintaining structure and control of meetings with them via channels including webchat, telephone, video conferencing and face to face.

You will also have a good knowledge of the benefits system as well as a commitment to the aims and principles of the Citizens Advice service.

The position is funded until 31st December 2025.