Mercer Marsh Benefits has a fantastic opportunity for a Client Consultant within our Healthcare sector based in Richards Bay.
The Client Consultant (Healthcare) will be responsible for the day-to-day administration of clients with the primary focus on member queries, inductions, claims, Human Resources (HR) / Payroll queries and new business applications tracking and activation.
This is a great opportunity for someone with a similar background within Healthcare insurance administration looking for a new challenge with an established team within a market leading insurance broker.
This is a full-time role based predominantly on the client's site so you need to live locally to Richards Bay and you must be able to attend the office a minimum of 3 days a week including Monday, Tuesday & Wednesday with the opportunity to work remotely 2 days per week.
What can you expect?
- An opportunity to join an established and client focused team
- Being trained and coached on the processes and systems
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- To build and maintain an excellent rapport with our clients, providers and colleagues across the Group
- An international well-established company with a strong brand and strong results to match.
- Outstanding learning and mentoring programs
- Hybrid working model (3 compulsory days on-site)
- Query resolution within stipulated Service Level Agreement as confirmed by MMB management
- Accurate capturing of all client queries on system (telephonic and email)
- Control distribution of membership packs and/or cards
- Keep written records of all client communication and interaction within the stipulated time period
- Attend to HR/Payroll queries relating to medical aid scheme benefits received via email, fax or telephone
- Constant follow up and feedback to relevant parties
- Ensure all client correspondence is signed off and saved in correct client folder; arrange information and files in terms of MMB operating standards
- Answer phone calls and self-management of telephone account
- General assistance to the Healthcare consulting team
- Attend internal meetings and training as and when required
- Build effective relationships with clients (Human Resources/Payroll personnel)
- Manage client expectations
- New business screening of applications, tracking status and ensuring activation
- Promote loyalty programs and additional products (Gap, Vitality) uptake
- Extensive Insurance Healthcare administration experience
- Experience in resolving member queries
- Clear and concise oral and written communication skills
- RE 5 Certificate
- Matric
- Proficient in Microsoft Office tools - Outlook, Word and Excel
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
