The Client Services Associate is managing core financial data implementation for contracts with CROs, clinical sites, clients and investigators and oversees the site reimbursement process of invoicing and accounts payables. This position is also responsible for initial site set-up within the proprietary software systems, collection of site required documentation, start up and pass through payments, receives incoming enrollment data, conducts data review, and completes necessary edits, management of the visit payment process, and ensuring site satisfaction.
Essential Functions:
- Act as the primary point of contact for assigned sponsor(s) and Assocd studies.
- Manage the project timeline, identify/pursue change orders and coordinate with other stakeholders, as necessary.
- Prepare materials and KPIs for sponsor Governance Meetings and participate as appropriate.
- Identify and execute process improvement initiatives when appropriate.
- Prepare, arrange and execute regular client meetings and ensure all necessary materials are presented with accuracy and completeness.
- Function as the engagement leader providing management throughout the length of the clinical trial by overseeing activities of the project team to ensure sponsor commitments and IQVIA's service levels are achieved.
- Coordinate with Site Solutions and Data Operations to ensure proper resource assignment and service delivery quality.
- Ensure that IQVIA financial interests are appropriately protected through diligent scope of work management efforts.
- Ensure support to the clinical trial sites is provided at IQVIAs levels of excellence through timely resolution of issues that are raised via email and/or phone contact.
- Responsible for ensuring that payments do not exceed SOW timelines.
- Responsible for ensuring change orders are executed and communicated to appropriate personnel.
- Responsible for performance review input to Site Solutions and Data Operations for roles that support assigned sponsor.
- Coordinate with the Site Solutions and Data Operations team members to prepare and complete sponsor funding as needed.
- Ensure that all IQVIA processes and standards are followed and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk.
- Ensure accurate completion and maintenance of internal systems, databases and tracking tools with project specific information.
- Perform quality control of documents provided by sites.
- Escalate quality issues pertaining to site and/or subject to respective stakeholder within the project team.
- Ensure work is SSAE 18 compliant.
- Responsible for monitoring, assist in resolving and escalating operational and performance metric issues.
- Experience as a Site Solutions Assoc, Data Operations Assoc, or equIvalent experience preferred
- Experience with financial business applications preferred
- General knowledge of Clinical Trial Industry preferred
- Project management or team leadership experience preferred
- Comfortable representing Clinical Trial Payments to internal / external stakeholders
- Must be customer focused and have excellent written and oral communication skills
- High energy, self-starter with the ability to work in a team environment, as well as independently
- Able to think independently, and to analyze and solve problems creatively
- Strong time management and planning skills
- Knowledge of Clinical Trial Industry
- Detail oriented, analytical and able to meet competing aggressive deadlines
- Comfortable working in a global company environment
- Strong PC skills (i.e. Microsoft Office, VISIO, SAP-Business One, SharePoint & Spotfire)
- Occasional travel
