Contact Centre Agent ECC

Title

Contact Centre Agent ECC

Job Description
The Agent is responsible to effectively assist customers with general and specific queries, by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering. The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated to the correct stakeholders

Education

National Certificate Level 4 (N4) / Grade 12

Languages