Credit Controller
Job Description
Purpose of Job:
- To collect outstanding amounts on allocated customers effectively and without delay
- To prevent ageing on allocated debtors book
- To build and maintain customer relations
- To deliver exceptional customer service
- Monitor the status of the allocated debtors book on a daily basis.
- Prevent the allocated book from aging and take corrective action where required.
- Achieve and exceed monthly targets set with regards to aging and cash to be collected.
- Ensure cash collections on or before due date
- Ensure that credit notes, journals and EFT's are correct before submitting to Supervisor for approval.
- Ensure that all necessary steps have been taken before an account is handed over to legal department.
- Identify and resolve problem accounts
- Resolve customer queries within 24 hours
- Take responsibility for allocated debtors book
- Effective time management to ensure all clients contacted monthly
- Make effective and sufficient electronic notes regarding customer contact
- Maintain account information on system
- Contact arrears customers and collect outstanding debt
- Ensure all payments received by month end
- Confirm and correct customer detail where applicable
- Ensure correct and timeous payment allocations on accounts
- Correct/accurate completion of documents - i.e. Credit/Debit notes, EFT's, journals and legal handover
- Liaise with other departments to ensure correction/adjustments on accounts
- Professional and courteous service/assistance to customers (internal & external)
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