Business Intelligence (BI), Management Consulting, Google Workplace
Job description
Customer Relations Agent
Do you know what it takes to become a Decathlete?
We believe people are at the heart of our business, we believe innovation is endless and we believe that freedom to decide and act is vital in building a strong workforce. Game changers and sport lovers, our doors are wide open for you!
Become the next Customer Relations Agent and help build Decathlons next frontier To move people through the wonders of sport.''
We are looking for creative Web designers that have a passion for sports, retail and of course the world of e-commerce. Do you think you can handle a challenge? Do you want to work for one of the biggest sports retailers in the world with a unique company culture?
Well, then this might be the job tailor-made for you.
Role Responsibilities:
- Mission of the candidate: Provide outstanding customer service to Decathlon customers:
- Drive omni-channel sales
- First Point of Contact: Attend to customer queries via various modems of communications (i.e., Zendesk, email, phone & Web)
- Offer sporting advice to users
- Troubleshoot customer grievances by liaising with different business units
- Build a network of contacts within your business.
Requirements:
1. Strong communication skills
2. Basic telemarketing skills
3. In-depth Decathlon product knowledge
4. Basic skills in Google Suite
5. Applicant must be prepared to work 45 hours p/w
Experience:
2 years working experience
Proficiency in Zendesk and Five9 is advantageous
Reporting: Directly to the CRM Manager.
Location: Gauteng [HQ is at Bryanston].
Offer: Salary: Market related salary package in line with experience
Industry
Sporting Goods
Employment Type - Full-time
