Job Title
Customer Service Advisor
Job Description
Experience the power of a game-changing career
Are you a peoples person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!
Experience
Concentrix is a great match if you have:
- Must have minimum 24 months customer service experience within a contact Centre environment (12 months within an international campaign)
- Banking industry experience (Advantageous)
Qualifications
- Matric
- Clear criminal and credit record
- English Proficiency both written and spoken
- Understanding of the Call Centre industry
- Ability to understand a customers query
- Computer literacy ability to speedily navigate multiple systems effectively
- Ability to type the minimum of 26 wpm with 80% accuracy Passion for providing excellent Customer Service
- Attention to Detail
- Availability to work shifts in a 24/7 environment
In this role, we offer benefits that help you support your unique lifestyle:
- Basic Salary: R 8700 (incl. campaign allowance)
- Medical aid
- Provident fund
- Standard nightshift allowance
- Subsidized transport provided they fall within the transport zone
- Ensure timely and accurate resolution of customers concerns at the first point of contact within agreed service levels, targets and objectives
- Accountable to close the customer query and ensure a resolution or feedback
- Check to ensure that appropriate changes were made to resolve customers' concern
- Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints
- Promotes client products, services and solutions at all times
- Resolve customer queries related to:
Incorrect orders
Missing transactions
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the South Africas law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the companys EE Plan.
Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, youll be working on an exciting international campaign as the customers first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customers concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements
Time Type:
Full time
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