Customer Service Representative

Be the Face of Mukuru Where Service Meets Impact!

At Mukuru, we dont just provide foreign exchange services we connect people, empower communities, and make a difference across Africa and beyond. Were looking for a Customer Service Representative whos passionate about delivering exceptional service while ensuring every transaction is accurate, secure, and compliant.

If you thrive in a fast-paced, people-focused environment and take pride in getting the details right, this is your chance to join one of Africas most trusted FinTech brands.

Your Role in the Team

As a Customer Service Representative, youll be the friendly, knowledgeable face that customers rely on. From processing foreign exchange transactions to spotting and preventing fraud, youll ensure that every interaction builds trust and loyalty.

What Youll Do

• Process Transactions: Accurately handle foreign exchange transactions for our customers.
• Ensure Compliance: Verify documentation to meet legal and regulatory standards.
• Manage Balances: Maintain and reconcile your own stock to ensure accuracy.
• Stay Informed: Keep up-to-date with foreign exchange rates, ICFX system updates, and regulatory changes.
• Champion the Brand: Uphold Mukurus brand standards in every customer interaction.
• Grow Your Skills: Take ownership of your professional and self-development.

What Youll Need To Succeed

• Education: Grade 12 or equivalent (Essential)

Experience

• 1 year in a customer service consultant role (Essential)
• Foreign exchange experience (Desirable)

Knowledge

• Foreign currencies, FICA regulations, exchange control regulations, ICFX system

Skills

• Computer literacy
• Telephone communication
• Organisational & administrative abilities
• Attention to detail

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a work-like environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANYS DIVERSITY AND INCLUSION PLANS