Easygenerator is a Dutch EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kelloggs, T-Mobile, and Siemens, were now launching our South African office - and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team.
AI-First Company - not only in the products we build, but in how we operate internally. Youll get hands-on experience with the latest AI technologies, be trained on how to use AI to work smarter, and develop a future-proof skillset that will keep you ahead in the years to come.
As a Customer Success Associate youll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, youll play a key part in ensuring our customers feel supported and empowered from day one - guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.
What Youll Do
- Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.
- Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.
- Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.
- Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.
- Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.
- Excellent command of English language.
- Bachelor degree or higher.
- 0-1 years of relevant working experience.
- Natural ability to teach.
- Excellent listening and organizational skills.
- Being part of a fast-growing scale-up environment where you can make an impact from day one
- Working in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues
- Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
- Working in a fun & international environment surrounded by a dedicated team.
- Hybrid working policy: 3 days a week in the office, 2 days working from home
- Location: Gardens, Cape Town
- Working Hours: Eastern Standard Time (EST) 07:00 a.m. to 16:00 p.m. (local time)
- Apply now and help us deliver world-class support while shaping the future of EdTech!
