Customer Success Lead

Graylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public sector customers, and we are growing! We are looking for a strategic, results-driven Customer Success Lead to head up our Account Management and Customer Success team in driving customer retention, satisfaction, and growth. This role involves developing and executing strategies that maximize customer engagement and revenue expansion while ensuring internal collaboration with our Product, DevOps, Sales, and Finance teams to align us with our customer needs.