Desktop Support Analyst

Job Description

Allan Gray Group IT is offering a permanent role as a Desktop support Analyst to join the Cape Town team. The role will contribute to delivering the team purpose of enabling users with the tools to perform their role successfully within Allan Gray.

Responsibilities

Onsite support for daily incident resolution and service requests fulfilment.

Use ISM Tool to complete daily operational tasks in a methodical and timeous manner meeting SLAs.

Commissioning and decommissioning of domain and non-domain machines using SCCM in compliance with standard procedures

Software deployment using SCCM.

Plan, coordinate and assist with Employee Desk moves

Be willing to work After Hours due to standby support or project related tasks.

Document procedures and troubleshooting.

Audio-visual / video conferencing support

Printer support

Azure Virtual Desktop (AVD) support

Skills Required

Passionate about technology

Attention to detail

Problem solving skills

Ability to work well under pressure

Effective communication style

Methodical approach to work

Prioritization of Daily tasks based on urgency and impact

SCCM

Office 365 support (Intermediate Advanced)

Windows 10/11 (Intermediate Advanced)

Smart device support (iPad, iPhone & Android) using Intune Management

Audio-visual / video conferencing support

Printer support

Azure Virtual Desktop (Advantageous)

Experience

Minimum 5 years desktop support

Qualification

Technical Qualifications (Microsoft / CompTIA / SCCM / Azure / AWS)

Location

Cape Town