The key purpose of this role to is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities.
Key roles and responsibilities:
- Delivery Productivity Management
- In trade coaching with errant offenders on MBFU, refusals and OODD
- Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes
- Master Data verified for accuracy
- Carry out in-trade Owner Driver standard verification
- Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary Quality Management
- Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
- Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented
- Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimize issues Capacity Occupation and Refusal Management
- Establish SLA with 2DCP on Capacity Occupation daily optimization
- Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
- Ensure return policies are in place and they cover all items and they are adhered to and updated. Support Service Social Systems
- Establish routines to with CXC to track performance
- Create an environment that allows for cross functional learning and integration
- Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
- 2 years experience in a customer service role within an FMCG Supply Chain and or Logistics
- Valid Code 08 Drivers License
- Proficiency in Microsoft Office
- SAP experience will be preferred
- Knowledge of customer service principles
- Demonstrates reliability
- Good interpersonal skills / builds good relationships
- Ability to work under pressure
- Verbal ability and communication skills
- Excellent self-management and planning skills
- Strong achievement orientation
Band: VIII
SAB/ABInBev is an equal opportunity employer and all appointments will be made in line with SAB/ABInBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing.
