- Design strategies and ensure that all the day-to-day services have been controlled, and that all the customer needs have been tackled successfully.
- Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services.
- Supervision and management of maintenance and all associated functions.
- Manage workload, overtime, and overall demand on labour resource planning.
- Maintain all field rules and responsibilities and ensure Field Representatives adhere to the rules.
- Complete and submit service activity reports and paperwork timely, to the appropriate Group/Department.
- Review projects and define the equipment and service scope with relevant departments.
- Monitor costs and overall profitability of projects.
- Work with procurement to prepare equipment POs, installation and parts lists, vendor required items and coordinate shipment and installation to site.
- Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations.
- Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation.
- Ensure technicians have necessary training and tools needed.
- Foster a culture of continuous improvement, innovation, and customer focus.
- Determine ways to value engineer systems, processes, designs, and operational outputs.
- Prepare monthly cost reports.
- Budgeting and cash flow planning.
- Preventative maintenance budgets and schedules.
- Maintain and control of service records and building compliance documentation.
- Minimum of 5 years of field service management or project management experience required.
- Must have strong technical ability and knowledge.
- Individual should be able to interact and develop relationships with internal departments, customers and management.
- Excellent verbal and written communication skills.
- Fluent in use of MS-Office products, especially Word and Excel.
- Previous health and safety and/or hazmat training a plus.
- Valid driver's license.
- Ability to work on a flexible work schedule.
- Dynamic and passionate with a strong teamwork mentality.
- Proven track-record of delivering successful projects against time, costs and quality targets.
