Helpdesk Administrator | Pretoria | Remote

If you are a highly motivated individual with a passion for technology and a strong background in customer service, we encourage you to apply for this exciting opportunity. Join a diverse team and help them deliver exceptional technical support services to their valued clients while developing your skills and expertise in a fast-paced and dynamic environment.

Whats in it for you -

• Salary: R6 500 R8 000 per month depending on experience
• 40 days paid holiday annually
• Full remote working

Mandatory Skills At Least 2 Years Experience In

• Minimum of 2 years experience in a technical support/helpdesk role
• Strong knowledge of software applications, networks, and troubleshooting techniques
• Excellent customer service skills with the ability to handle difficult and complex situations
• Outstanding communication skills, both written and verbal
• Proven experience in managing and coaching a remote team
• Ability to work well under pressure and meet tight deadlines
• Highly organized with strong attention to detail
• Flexibility to work different shifts and weekends as needed
• Experience with remote support software is a plus.

Duties include but not limited to -

• Be to act as the first point of contact for clients seeking technical assistance via phone, email or remote software
• You will utilize your outstanding customer service skills to promptly address and resolve customer inquiries and issues in a professional and courteous manner.
• Be responsible for maintaining accurate records of all customer interactions, troubleshooting steps and resolutions, and creating technical documentation to aid in future customer inquiries.
• In addition, you will work closely with other departments to escalate and resolve complex technical issues while keeping clients informed of progress and updates.
• Please note, if laptop/pc specifications are not provided with screening questions, please consider your application unsuccessful**