Help Desk Support | Cape Town | Remote

Dynamic London-based web and digital agency looking for a credible and consistent coordinator that can assist with ticketing systems such as Freshdesk and provide support to the wider business.

Whats In It For You -

Salary: R6 500 R12 000 per month depending on experience

40 days paid holiday annually - (28 days + bank holidays + extended festive period shutdown)

Opportunity to join partnerships scheme and become eligible to receive a share in the profit of the business.

Mandatory Skills - 2 to 4 years experience in:

Proven Working Experience As a Helpdesk Support Administrator (essential)

Clear demonstration of an interest in Digital Internet technologies

Ability to analyse business needs and recommend solutions

Be highly reliable and organised

Ability to organise a daily workload by priorities

In-depth understanding of the entire MS Office suite

Excellent presentation and communication skills

Exceptional Written And Verbal Communication Skills Are Essential

Duties include but not limited to -

Build a strong working relationship with internal and external stakeholders

Resolve ticketing systems such as Freshdesk

Virtually assist the wider department

Maintaining the CRM system, reporting and data entry

Assisting the business with operational issues

Data entry

If this sounds like your dream job and youd like to become a part of our success story, please complete application questions with your CV and well get back to you!