2nd Line Helpdesk Support | Cape Town | Remote

A dynamic London-based web and digital agency looking for someone with exceptional technical background and knowledge of networks, Win & Mac user support.

Whats In It For You -

• Salary: R15 000 R20 000 per month depending on experience
• 40 days paid holiday annually - (28 days + bank holidays + extended festive period shutdown)
• Opportunity to join partnerships scheme and become eligible to receive a share in the profit of the business.

Mandatory Skills - At least 3-years experience in a similar role in:

Windows 10 Administration and configuration

Active directory (Administration, group policies, maintenance and problem solving)

Advanced networking skills (TCP/IP, DNS, V-LAN, Switches, Routers, Firewalls, APs)

Office 365 (Administration, 2FA, policies, Office 365, MS Teams, SharePoint, OneDrive maintenance and problem solving)

Advanced Azure knowledge and skills (Administration, Active Directory, group policies, Vnet, WVD, Back-ups, InTune, maintenance,

problem solving) (for 3rd line Azure is a must)

Ticketing systems such as Freshdesk

Anti-virus software

GDPR and Cyber essentials practical (prerequisite)

A high level of proficiency in:

Responsible team player who will work on their own initiative and make a fresh and positive contribution to the Service Desk Team

Working independently Proactive approach

Document workflow for Team use

Work across 2nd /3rd line

Follow best business practice

Customer service

Networks, Win & Mac user support

If this sounds like your dream job and youd like to become a part of our success story, please complete application questions with your CV and well get back to you!