Troubleshooting, Point of Sale (POS) Systems, Customer Satisfaction, Service-Level Agreements (SLA), Soldering, Quality System, Computer Repair, Customer Relationship Management (CRM), Desktop Computers, Equipment Maintenance
Job description
www.nextcareers.co.za for application
Closing Date:2025-12-25
We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions. The Required Tasks and Candidate Requirements are including, but not limited to.
Required Tasks:
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First-time-fix rate and recall rate under the stipulated requirements
Maintain customer relationship
Be pro-active on the calls allocated
Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
Maintain and manage sufficient boot stock
Complete administration within time frames as per policies
Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
Technical support, maintenance, trouble shooting on desktop and POS equipment
Requirements:
Matric qualification
A+ N+ Qualification
Mechanical Skills
Electronic Skills
Soldering Skills
Faulting Find techniques
2 years of experience in maintaining equipment in an IT environment
1 Years experience working on desktop equipment
Maintaining POS is advantageous
- General Comment/s: Client Site - Onsite
