Key Account Lead

Who We Are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Main Purpose / Objective Of The Position

Full operational responsibility of below service lines:

• Commercial and Contractual Accountability:

Full understanding and accountability of all key P&L & KPI drivers. Intimate understanding of contractual drivers across portfolio.

• Sales Growth:

Partner with clients to ensure organic growth across portfolio.

• Sourcing and Supplier Management:

Ensure effective supplier management and sourcing support.

• Project management:

Prepare and support site team with 3-year plans & assist site managers with tender plans and transitions.

• Governance:

Attend local governance calls (factories on a monthly basis and offices on a quarterly basis).

Participate in TCO/finance review calls for each site (monthly).

Conduct monthly touchpoint calls for Tier 3 offices.

Attend and convey topics in weekly internal control calls to site managers.

Hold weekly one-on-one calls with site managers.

Be present at bi-weekly/monthly forums, including EHS Forum, Hard Services, and Site Sustainability.

• Decision making authority:

IFM Operational Decision maker

Commercial Approvals and Cost allocation

Management of CMMS, CFMS and related systems

Management of services and client contracts

Compliance To The OHS Act And Other Statutory Requirements

• EHS culture:

Ensure all accounts are fully compliant and drives the correct EHS behaviors.

• Client engagement:

Ensure regular meetings and be a trusted partner and escalation point.

• People leadership:

Support account teams as escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement)

• Internal stakeholders:

Ensure smooth working relationship with all internal stakeholders.

• Be part of working groups for various business development requirements.
• Developing and presenting of business cases
• Coordinate and conduct regular project follow up meetings with PMO team and client
• Review alliance plans and train site managers
• Track and support the account team for programs in the alliance plan.
• Create and track employee performance goals & KPIs
• Drive and monitor employee training requirements
• Budget management and monthly tracking
• Support and drive client savings initiatives

Experience / Education

• A minimum of 10 years experience as regional or account lead.
• People manager with a proven track record of managing successful and profitable accounts/portfolios across manufacturing and commercial sectors, industries and countries in Africa a must
• Minimum qualifications: Technical background or Bachelors degree/Diploma in engineering or related field
• Full understanding of commercial and financial business principles (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
• Project management skills and experience
• Strong analytical and problem-solving skills
• Must be able to manage operations remotely

Skills Required

• Business Writing Skills emails and reports
• Financial / Numeracy Skills Full understanding of financial principles
• Quality/standards awareness and implementation as per contractual requirements
• Working knowledge of contract management SLAs/KPIs and compliance
• Strong computer literacy
• People Management HR principles, performance management
• Leadership - coaching and mentoring skills
• Presentation Skills
• Problem solving
• Negotiation
• Conflict resolution
• Analysis of data trends
• Innovative
• Ability to interpret Maintenance plans, condition assessment of structures and fixed assets
• Asset lifecycle management

Knowledge Required

• Knowledge of Integrated Facilities Management Services (IFM)
• Manufacturing acumen a must
• Knowledge of industry best practices and regulatory requirements
• Workable technical knowledge
• Project management principles
• Sales and growth targets
• Administration principles and reporting
• Workable knowledge of statutory requirements
• Knowledge of cost budgeting and control
• CMMS and CFMS Knowledge

Competencies Required

• Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude"
• Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial.
• Ability to chair a disciplinary enquiry

Interface / Relationships With

Other Key Positions:

• Executive Leadership, CBX & CBRE Senior Leadership, Country Leadership, Enterprise Leadership, Excellerate Services Leadership, Account Teams, Support teams (Finance, HR, IT, EHS)

External Parties (Clients, Enterprise Teams)

• Client Structures
• Enterprise Teams
• Suppliers

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.